Last Updated:
Jan 01, 1970
1. Introduction
Sanwaliya Developers ("we", "us", "our") is a professional software development company headquartered in
Chittorgarh, Rajasthan, India. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our
website, use our services or engage us for software development.
By accessing our website or using our services, you consent to the practices described in this policy. We
comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices
and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with applicable Indian data
protection laws.
This policy applies to all visitors, leads, clients and users of our website at sanwaliyadevelopers.com and
any sub-domains. If you do not agree with the practices described here, please discontinue use of our website
and services.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically when you use
our website.
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name when you fill out
our contact, quote or inquiry forms.
- Project Information: Project details, requirements, budget, timeline and reference URLs
you share during consultations or via our forms.
- Account Information: Email and password when you register for the client portal.
- Communication Records: Email, WhatsApp, phone call records and chat transcripts when you
communicate with us.
- Payment Information: Billing address, GST number, transaction references (we do not store
credit/debit card details - payments are processed securely by Razorpay, Paytm or your bank).
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, operating system, device information, referring
URLs.
- Usage Data: Pages visited, time spent, click patterns, features used.
- Cookies & Local Storage: Session identifiers, theme preferences, analytics
identifiers.
3. How We Use Your Information
We use your information for the following legitimate business purposes:
- To respond to your inquiries, provide quotes and discuss potential projects.
- To deliver software development services, including project management, delivery and support.
- To process payments, generate invoices and maintain accounting records.
- To provide access to the client portal and deliver project updates.
- To send you important service notifications, security alerts and policy updates.
- To send marketing communications (newsletter, blog updates) - only with your explicit consent, which you
can withdraw anytime.
- To improve our website, services and user experience through analytics.
- To comply with legal obligations and protect our legitimate business interests.
- To detect, prevent and address technical issues, fraud and security threats.
4. How We Share Information
We do not sell, rent or trade your personal information. We share information only in the following
circumstances:
- Service Providers: With trusted third parties who help us operate - hosting providers,
payment gateways (Razorpay, Paytm), email delivery services (PHPMailer), analytics tools. These providers
are contractually bound to protect your data.
- Legal Compliance: When required by law, court order, government regulation or to protect
our rights, property or safety.
- Business Transfers: In the event of a merger, acquisition or asset sale, your information
may be transferred - we'll notify you before this happens.
- Consent: With third parties when you provide explicit consent.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text
files stored on your device. We use the following types:
- Essential Cookies: Required for the website to function correctly (session management,
security).
- Preference Cookies: Remember your preferences such as dark/light mode.
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics).
- Marketing Cookies: Used to display relevant advertisements (only with consent).
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you
when cookies are being sent. Please note that some parts of our website may not function properly without
cookies. For more details, see our Cookie
Policy.
6. Data Storage & Security
7. Your Rights
Under applicable Indian data protection laws, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal information (subject to legal retention requirements).
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing of your data for marketing purposes.
- Right to Withdraw Consent: Withdraw consent for processing at any time where we rely on consent.
To exercise any of these rights, please contact us at privacy@sanwaliyadevelopers.com. We'll respond within 30 days.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this
policy, comply with legal obligations, resolve disputes and enforce our agreements. Specific retention
periods:
- Lead/Inquiry data: 24 months from last contact.
- Client project data: Lifetime of engagement + 7 years for legal/accounting compliance.
- Financial records: 7 years as required by Indian tax law.
- Marketing data: Until you unsubscribe or request deletion.
- Website analytics: 26 months.
9. Children's Privacy
Our website and services are intended for businesses and professionals aged 18 and above. We do not knowingly
collect personal information from individuals under 18. If you believe we have collected information from a
minor, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal
requirements. We will notify you of significant changes by posting the updated policy on this page and
updating the "Last Updated" date. For material changes, we will also send an email notification to clients
with active engagements.
We encourage you to review this policy periodically. Continued use of our website or services after any
changes constitutes acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please
contact our Data Protection Officer:
We aim to respond to all privacy-related inquiries within 7 business days.